Benefits and Risks Measurement Model : In different managerial positions during RPA implementation
Koljonen, Joonas (2023)
Koljonen, Joonas
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2023051043237
https://urn.fi/URN:NBN:fi-fe2023051043237
Tiivistelmä
The emergent technologies have always been used for ameliorating business processes. Automation solutions and use of AI tools have increased the creation of more efficient and reliable processes. One of these automation solutions is robotic process automation that is used to automate software-based processes. Use of software systems have previously required human attention to work on different graphic user interfaces to read, fill, and combine data among the systems. Robotic process automation solutions offer a new way of working by automating repetitive manual tasks and creating more time for human work force to be creative.
Implementation of modern technologies has its benefits and risks on various levels of the organisation. Change and adoption management is crucial to be up to date so the value from the implementation process can be captured and risks avoided in every position. Various measurement metrics and tools can help the management to monitor the ongoing process and to evaluate the outcome of the implementation. The aim of this thesis is to categorise the perceived benefits and risks of robotic process automation and the measurement metrics and tools to monitor them in different managerial positions during the implementation.
The methods used for creating this categorised model are literature review as secondary data to create a theoretical model and a survey to industry experts to gather primary data to agree or disagree with the created model. The secondary data was researched to gather knowledge about different known benefits and risks models while trying to position their categorisation into project manager, developer, and customer service agent positions. The primary data gathered from the experts on the same managerial positions was used to strengthen the theoretical model. As conclusion, the final model represents the perceived benefits and risks under the managerial positions and measurement metrics and tools in general.
The results show that the benefits and risks of robotic automation process implementation can be categorised under managerial positions to help the management to ensure the full value capture while ameliorating the business processes with the automation. Taking the categorised benefit dimensions and risk concerns into account during the implementation’s change management can help the organisations to be ready for the more advanced artificial intelligence solutions as the robotic process automation is referred as a steppingstone towards the forthcoming technological revolution.
Implementation of modern technologies has its benefits and risks on various levels of the organisation. Change and adoption management is crucial to be up to date so the value from the implementation process can be captured and risks avoided in every position. Various measurement metrics and tools can help the management to monitor the ongoing process and to evaluate the outcome of the implementation. The aim of this thesis is to categorise the perceived benefits and risks of robotic process automation and the measurement metrics and tools to monitor them in different managerial positions during the implementation.
The methods used for creating this categorised model are literature review as secondary data to create a theoretical model and a survey to industry experts to gather primary data to agree or disagree with the created model. The secondary data was researched to gather knowledge about different known benefits and risks models while trying to position their categorisation into project manager, developer, and customer service agent positions. The primary data gathered from the experts on the same managerial positions was used to strengthen the theoretical model. As conclusion, the final model represents the perceived benefits and risks under the managerial positions and measurement metrics and tools in general.
The results show that the benefits and risks of robotic automation process implementation can be categorised under managerial positions to help the management to ensure the full value capture while ameliorating the business processes with the automation. Taking the categorised benefit dimensions and risk concerns into account during the implementation’s change management can help the organisations to be ready for the more advanced artificial intelligence solutions as the robotic process automation is referred as a steppingstone towards the forthcoming technological revolution.